FAQ
Use the following link to reset your password: https://capacitacion.fao.org/login/forgot_password.php
If the problem persists, please write to us at [email protected], using the subject “Reset Password”
Please do the following:
If you are unable to view a unit, please check that you have pop-up windows enabled. Below you will find a tutorial on how to enable them: https://www.youtube.com/watch?v=ju5HuMXFTnI
If you are having navigation problems, please try using Google Chrome.
Find the download button for your certificate on the cover of the course you are taking.
If the download link does not work, please contact the Public Policy Training Center Support at [email protected].
Please remember to keep your certificate safe since it cannot be downloaded again once this training has closed.
The list of self-learning courses is available by clicking on the following link: Self-paced courses
In order to complete the course correctly, the participant must have the following minimum technical specifications:
- Computer or electronic device with an Internet connection.
- The quality and speed of browsing and downloading documents will depend exclusively on the connection bandwidth.
- RAM memory greater than 1 GB
- Free hard disk space greater than: 500 MB.
- 600 MHz processor or higher.
- Have the latest version of Google Chrome, Mozilla Firefox, Safari or Opera web browser, with JavaScript enabled.
- Screen resolution of at least 1024x768 px.
- PDF document reader.
- Knowledge of Word, PowerPoint, Excel, fluent handling of email and internet browsing.
- Availability of at least 8 to 10 hours per week for reading and doing activities.
- The course schedule is at the participant's discretion. You can enter the classroom at any time you wish. You should only consider entering at least three times per week for reading and doing activities.